Travelgenio

Frequently asked questions

After your trip

1 - How do I request an invoice?

If you have already completed and paid for your booking, you may request an invoice through our customer services. For this purpose, you need to tell us your booking code and the invoice information (name, tax no., address).

2 - What do I have to do if my baggage is lost?

In case of problems with the checked-in baggage (destruction, deterioration, delay, or loss), immediately go to the desk of your airline and fill in a Property Irregularity Report (PIR), which collects all relevant information about your loss and helps your airline in finding your baggage and proceeding with the required measures.

3 - How can I make a claim/complaint?

We are available for any claims/complaints which you would like to make. Just contact our customer services and we will reply by email within 48 hours. Please specify a contact number (including country code) so that we can contact you by phone, if necessary.